Last updated: [03/10/2025]

Serour Designs (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or interact with us online.

 

 1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and business details provided through our contact forms, lead forms, or bookings.

Website URL and project details you choose to share with us for quotations or audits.

Technical information such as IP address, browser type, device type, and pages visited, collected automatically via cookies and analytics tools.

Communication history, including emails, chat messages, and service requests.

 

2. How We Use Your Information

We use the information we collect to:

Respond to enquiries, provide quotations, and deliver our services.

Schedule consultations and manage ongoing projects.

Improve our website, services, and user experience.

Send relevant updates, offers, and marketing messages (you can opt-out anytime).

Comply with legal obligations.

 

3. Cookies & Analytics

Our website uses cookies and similar technologies to:

Analyse site traffic and user behaviour.

Improve website performance and tailor content.

Support retargeting campaigns on platforms such as Meta (Facebook, Instagram) and Google.

You can adjust your browser settings to refuse or limit cookies, but some parts of our site may not function properly without them.

 

4. Sharing of Information

We do not sell or rent your personal information.

We may share it only with:

Trusted service providers (such as web hosting, analytics, or payment processors) to enable us to deliver our services.

Legal authorities if required by law or to protect our rights.

All third-party providers are required to handle your data securely and in compliance with privacy laws.

 

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

However, no method of online transmission or storage is 100% secure.

 

6. Your Rights

You have the right to:

 Access the personal information we hold about you.

Request corrections or updates.

Withdraw consent for marketing communications at any time.

Request deletion of your personal data (subject to legal and contractual obligations).

To exercise these rights, please contact us using the details below.

 

7. Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of those websites.

We encourage you to read their policies when you visit them.

 

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

 

Email: serourdesigns@gmail.com

Phone: 0401 974 712

Website: https://www.serourdesigns.com.au